"Sorry, we can't connect to your business relationship. Please try over again later" error when y'all actuate Office from Function 365

  • Article
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Office 365, Project Online Desktop Client

Summary

This commodity discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive 1 the following mistake messages:

Nosotros are unable to connect right at present. Please check your network and attempt again later.

Distressing, we can't connect to your account. Please endeavor over again later.

More information

This issue might be caused past one of several circumstances. Follow these steps to help troubleshoot the effect. Later each step, check to come across whether the effect is fixed. If not, continue to the next step.

Step ane. Identify and gear up activation bug by using the Back up and Recovery Assistant for Office 365

The Support and Recovery Banana app runs on Windows PCs and can help you place and prepare activation issues with Role 365.
Role 365: Use the Support and Recovery Assistant for Office 365

Step 2. Check whether you're behind a proxy server

Are you behind a proxy server? If you're non sure, enquire your administrator. If then, you (or your ambassador) might take to change the proxy settings for Windows HTTP clients. To practice this, follow these steps:

  1. Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, correct-click cmd.exe in the list, then click Run as administrator.
  2. Type the following control, and then press Enter: 
                      netsh winhttp set proxy < Address of proxy server >

Step 3. Check whether you're behind a firewall

Are y'all behind a firewall? If you're not certain, enquire your ambassador. If you're behind a firewall, it might have to be configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.alive.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://world wide web.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall volition accept a unlike method for enable access to these URIs. Check your software'due south documentation for instructions or ask your administrator to do this for y'all.

For more data about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges

Stride iv. Check whether you have the appropriate license

  1. Sign in to the Office 365 portal.
  2. Click Settings and and so click Office 365 settings.
  3. Locate the Assigned licenses area.
  4. If you lot run into The latest desktop version of Part, then you have an Office subscription assigned correctly.
  5. If you don't see The latest desktop version of Office, contact your ambassador or see the Part article What Office 365 business production or license do I have?

Step 5. If you previously activated an Office 2013 programme on the computer, try to remove the existing product key

To manually remove existing production keys for an Office 2013 program, follow these steps:

  1. Open up a Command Prompt window, type one of the following commands, and then printing Enter:

    • If you're running 64-bit Windows with 32-scrap Office:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you lot're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus

  2. Examine the output. Expect for and locate the final 5 characters of the installed product cardinal.

  3. Remove all product keys. To remove a product key, blazon the following command and then press Enter:

                      cscript ospp.vbs /unpkey: <Terminal five characters of product cardinal>

Hither'southward an example of the output of steps 5a through 5c:

              Microsoft Windows [Version 6.i.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Programme Files (x86)\Microsoft Office\Office15"  C:\Plan Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version five.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE Proper noun: Office fifteen, OfficeProPlusSubR_Subscription edition  LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB channel  EXPIRATION: 10/11/2013 4:59:59 PM  LICENSE STATUS: ---NOTIFICATIONS---  ERROR Lawmaking: 0xC004F005  Fault DESCRIPTION: The Software Licensing Service reported that the product fundamental  does non match the product key for the license.  Terminal five characters of installed production fundamental: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product key for: Office 15, OfficeProPlusSubR_Subscription edition  <Product key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more data, run into the following Microsoft Knowledge Base articles:

  • Troubleshoot installing Office
  • Unlicensed product and activation errors in Function

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